CBT Nuggets Help Desk Institute HDI Desktop Support Technician 英文正式版(教學)


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軟體名稱:CBT Nuggets Help Desk Institute HDI Desktop Support Technician 英文正式版(教學)
語系版本:英文版
光碟片數:單片裝
破解說明:
系統支援:WIN 9x/WIN ME/WIN NT/WIN 2000/WIN XP/WIN 2003
軟體類型:電腦教學認證
硬體需求:PC
更新日期:2010/5/18
官方網站:
中文網站:
軟體簡介:
銷售價格:80
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軟體簡介:

      

CBT Nuggets Help Desk Institute HDI Desktop Support Technician 英文正式版(教學)





【內容說明】★◇以下中文譯文說明僅供參考，實際軟體內容請依參考網址介紹為準◇★ 

HDI, also known as the Help Desk Institute, is the world’s largest 
technical service and support membership association and the industry’s 
premier certification and training body. Guided by an international 
panel of industry experts and practitioners, HDI is the leading resource 
for help desk/support center emerging trends and best practices. HDI 
provides members with a vast repository of resources, networking opportunities 
and the largest industry event - the HDI Annual Conference and Expo. 
HDI is a division of Think Services, Inc.

As of 2009, HDI offered certifications in the following professional 
roles:

HDI Customer Support Representative 
HDI Support Center Analyst 
HDI Support Center Desktop Support Technician 
HDI Support Center Manager 
HDI Support Center Director 
Knowledge Management: KCS Principles 
ITIL Foundations v3 
HDI hosts the world conference for technical support professionals each 
spring, and a conference for service desk professionals each fall. In 
addition, HDI produces four major training events throughout the United 
States.

HDI, and Help Desk Institute, are registered trademarks of Think Services, Inc.








             


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