M.O.C 2261A Supporting Users Running The MS Windows XP Operating System Trainer 英文教學光碟


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軟體名稱: M.O.C 2261A Supporting Users Running The MS Windows XP Operating System Trainer 英文教學光碟
語系版本:英文版
光碟片數:單片裝
破解說明:
系統支援:WIN 9x/WIN ME/WIN NT/WIN 2000/WIN XP/WIN 2003
軟體類型:未分類軟體
硬體需求:PC
更新日期:2004/4/6
官方網站:
中文網站:
軟體簡介:
銷售價格:80
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破解說明:無



軟體簡介:

      

M.O.C 2261A Supporting Users Running The MS Windows XP Operating System Trainer 英文教學光碟








This three-day instructor-led course provides students with the knowledge and 
skills to troubleshoot and escalate or repair problems with Windows desktop 
operating systems by reacting to incident requests from end users.
This course will provide the basic knowledge of system architecture and security 
needed to provide the students with the requisite skills required to support 
end users and adhere to ITIL/MOF foundational operations.
Target Audience
This course is intended for people who have little or no job experience in the 
IT industry. They will have experience working with Windows desktop systems and 
will be A+ certified, or have equivalent knowledge. The target audience will 
typically be:
New entrants to the IT field 
Career changers entering the IT field 
Academic students 
 

When students complete the course, they will typically enter their career in the 
IT industry performing in two different capacities. They will support end users 
who run Windows 2000 Professional or Windows XP Professional in a corporate 
environment, or will support end users who run Windows XP Home Edition in a home 
environment. They will provide computer owners with over-the-telephone support 
or support the end user when they bring their computer to a computer shop for 
support.

Objectives
After completing this course, students will be able to:
Describe the role and key skills of a desktop support technician (DST) and the 
different environments they work in. 
Describe the concepts of user accounts, user profiles and user rights, and 
identify and resolve logon issues. 
Identify and resolve system configuration and security issues. 
Identify and resolve network connectivity issues. 
Identify and resolve hardware issues. 
Identify and resolve file and folder issues. 
Identify and resolve print issues. 
Identify and resolve startup issues. 
Prerequisites
Before attending this course, students must have:
Basic experience of a Microsoft Windows operating system such as Microsoft Windows XP. 
Basic understanding of Microsoft Office applications and Microsoft Windows accessories, 
including Microsoft Internet Explorer. 
Basic understanding of core operating system technologies, including installation and 
configuration. 
Basic understanding of hardware components and their functions. 
Basic understanding of the major desktop components and interfaces and their functions. 
Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings. 
Basic experience of command-line utilities for managing the operating system. 
Basic understanding of technologies that are available for establishing Internet connectivity. 
Outline
Module 1: Description to the Desktop Support Technician Role and Environment 
Examining the Desktop Support Technician Role 
Examining the Desktop Support Environment 
Interacting with Users 
 

Module 2: Resolving User Account and Logon Issues 
Desktop Operating System Concepts 
User Account Concepts 
Troubleshooting User Logon Issues 
Lab 1: Resolving User Account and Logon Issues 
Troubleshooting Domain Logon Issues 
Troubleshooting a User Profile Issue 
 

Module 3: Resolving System Configuration and Security Issues 
Troubleshooting System Configuration Issues 
Troubleshooting Security Issues 
Troubleshooting System Performance 
Lab 1: Resolving System Configuration and Security Issues 
Troubleshooting Multilingual Issues 
Troubleshooting Network File Share and Printer Connection Issues 
 

Module 4: Resolving Network Connectivity Issues 
Managing Computer Addressing Issues 
Troubleshooting Name Resolution Issues 
Troubleshooting Remote Network Connectivity Issues 
Troubleshooting Computers by Using Remote Connection Tools 
Lab 1: Resolving Network Connectivity Issues 
Troubleshooting TCP/IP Connections 
Troubleshooting a Name Resolution Issue 
 

Module 5: Resolving Hardware Issues 
Managing Drivers 
Troubleshooting Drivers by Using Safe Mode 
Troubleshooting Storage Devices 
Troubleshooting Display Devices 
Troubleshooting I/O Devices 
Troubleshooting ACPI 
Lab 1: Resolving Hardware Issues 
Troubleshooting Device Drivers 
 

Module 6: Resolving File and Folder Issues
Managing Files and Folders 
Troubleshooting Access to Files and Folders 
Troubleshooting Access to Shared Files and Folders 
Troubleshooting Access to Offline Files 
Lab 1: Resolving File and Folder Issues 
Troubleshooting File and Folder Issues 
Troubleshooting Access to Shared Files and Folders 
Troubleshooting Offline Access to Files and Folders 
 

Module 7: Resolving Printer Issues 
Installing Local and Network Printers 
Troubleshooting Printer Drivers 
Troubleshooting Printers and Print Jobs 
Lab 1: Resolving Printer Issues 
Applying Printer Permissions 
Troubleshooting Print Job Issues 
 

Module 8: Resolving Startup Issues 
Overview of the Windows XP Boot Process 
Troubleshooting the Boot Process 
Lab 1: Resolving Startup Issues 
Modify the Boot.ini File 
Resolve Startup Issues 
 








             


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