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The SDS HelpDesk has been designed to improve your company’s
ability to provide high quality support and service to your
customers. Customers call when they find they cannot proceed
with their work until they get an answer from you. They may
have a problem, a question, a broken piece of equipment, or
even a leaky faucet. No matter what the issue is, your
customer’s efficiency becomes dependent upon your ability to
resolve their issues.
Your customers may be external clients, other employees in
your organization, tenants in a building you manage, or
outside contractors. When customers contact you for
assistance, they expect you to be knowledgeable, responsive
and accurate. With the SDS HelpDesk, customer information is
always at your fingertips.
The SDS HelpDesk supplies all the tools you need. It is a
full-featured program that simplifies the gathering of
information. More importantly, it then manages and tracks all
aspects needed to resolve your customers issue.
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